At Kaicove, we want you to be fully satisfied with your purchase. If you need to return an item, please review our policy below:
Eligibility for Returns
- Items must be unused, undamaged, and in their original packaging with tags intact.
- Returns are accepted within 30 days of the delivery date.
- Exceptions: Personalized items, gift cards, and final sale products are non-returnable.
How to Initiate a Return
- Email [email protected] with your order number and reason for return.
- We’ll provide a prepaid return label (for U.S. orders) or instructions for international returns.
- Pack the item securely and attach the label.
Refunds & Exchanges
- Refunds: Processed within 5-7 business days after we receive the returned item. Funds will be credited to your original payment method.
- Exchanges: Contact us to arrange a replacement (subject to availability).
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, notify us within 7 days at [email protected] for a replacement or refund.
Contact Us
For questions, visit our FAQ page or email [email protected]. Our team will assist you promptly.
By initiating a return, you agree to these terms. Kaicove reserves the right to deny returns that do not comply with this policy.
Thank you for shopping with Kaicove—we’re here to ensure your satisfaction.